Refund Policy

Vexlima After-Sales Policy

At Vexlima, we want customers to have a comfortable and reliable shopping experience when purchasing men’s apparel and footwear.

This policy explains how we handle return requests, product concerns, and refund procedures for purchases made through vexlima.com.

Before Requesting a Return

We recommend customers review product details, size information, and style descriptions before placing an order.

If you have questions about:

• Clothing size
• Shoe fit
• Product materials
• Available options

please contact our customer service team before purchasing.

Situations We Can Assist With

Vexlima may provide assistance for order issues including:

Incorrect Items

If you receive a product different from the item ordered, please contact us for review.

Damaged Products

If an item arrives damaged or has a confirmed manufacturing issue, please provide relevant information so we can assist.

Order Problems

For missing items, fulfillment errors, or other verified issues, our team will review the order details.

Apparel and Footwear Return Requirements

To keep products suitable for future customers, returned items should meet the following conditions:

• Clothing must be unworn and in original condition.
• Shoes should only be tried on indoors when checking fit.
• Original packaging, tags, and accessories should be included when applicable.
• Products should not have washing, alterations, stains, or damage.

Items returned in unsuitable condition may affect refund eligibility.

Requesting Assistance

If you need to request a return or refund, please contact us within:

14 days after receiving your order

Please include:

• Order number
• Customer name
• Description of the issue
• Photos of the product if necessary

Our support team will review your request and provide the next steps.

Review and Refund Process

After a return request is approved, returned products may be inspected after arrival.

Once the item condition has been confirmed, approved refunds will be issued through the original payment method.

Refund processing time may depend on:

• Payment provider
• Bank processing time
• Transaction procedures

Items That May Not Qualify

Refund requests may not be accepted for:

• Items returned after the applicable timeframe
• Products that have been worn extensively
• Washed or altered clothing
• Shoes showing outdoor wear
• Damage caused by improper use

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be considered before the order enters preparation or shipping.

After shipment, cancellation may no longer be available.

Contact Vexlima

For questions regarding returns, refunds, or order concerns:

Brand Name:
Vexlima

Website:
vexlima.com

Website Operator:
Ningbo Hongmu Digital Technology Co., Ltd.

Business License Entity:
Ningbo Hongmu Digital Technology Co., Ltd.

Registered Address:
Room 072, Centralized Office, B1008, Building 1,
No. 8 Xingye Avenue,
Ningbo Free Trade Zone, Zhejiang Province, China

Email:
service@vexlima.com

Customer Service Phone:
+1 2053506188